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Do you find it difficult to use the Magyarphone services?
Here you can find all the information you need to solve the most common issues.

Select “next” for other situations that may occur when using the telephone service.


Refer our service to whomever might be interested and you will receive unlimited free minutes.
For each new customer you bring to the MagyarPhone network, you will receive 10% of the total amounts purchased by that new customer.
Consequently, for each recharge made by your friend, you will receive 10% of the amount of the credit he has purchased.
Your bonus is not deducted from the amount he has purchased.
You will receive a notification e-mail when your friends will create their accounts and at every recharge made by them.
The confidential data will be protected.


Calls are charged in one second increments after the first minute of the call you make.
There are no additional costs in any situation. No connection fee or any maintenance fee.
You do not pay anything if you are called on your Magyarphone number.
The only cost is the one for the calls you place according to the rates presented and that is deducted according to our offers and promotions.
The call forwarding service is free of charge, and the cost of your call to the forwarding number is the one of a normal call.


Please make sure that you have functional microphone and headphones. Allow the Web Phone application to access this equipment so that you can make the call.
You can make a single free of charge call, directly from the first page, by dialing on the Web Telephone the number for your desired destination – for other free of charge calls to other destinations you should create an account or you can call for free the number *777 for different IVR tests.
After making a free of charge call, create a Magyarphone account by clicking on New account, enter the actual data required in the form.
Activate the account from the e-mail you receive from us and you can refill the account whenever you want so you can start calling anywhere int he world.
In order to avoid fraud attempts, the clients are limited to a single account. If you want more accounts or telephone numbers, please contact us.


The fees do not include VAT. The VAT for our service is of 24%, as we are doing our best to offer the lowest rates in Romania, where we are located. Therefore, you will pay 24% of the value for VAT, which is cheaper than the Hungarian VAT.

Payments will be managed by one of the world’s largest online payment interface, which is a guarantee for online transactions:

href=”http://www.payu.hu/” PAYU.HU – Hungary or PAYU.RO – Romania

Alternately, if you use the service at work and your company is usually not paying for VAT, you will not have to do so with us either.

In order to purchase credit online, access the section:
My account – Credit – Purchase credit.
or click on the green icon with + on the upper side of the site.

Choose the denomination and follow the payment procedures on our partner’s website, PayU. The payment of the credit can be made online with a credit or a debit card, or via a PayPal account.

After the payment is made, you will be forwarded to MagyarPhone.eu. If the payment has been made successfully, the credit is automatically updated.
If payment is not yet confirmed, at the moment of the confirmation, the credit shall be automatically updated and you will receive an e-mail from the MagyarPhone team with the confirmation of the recharge.


There may be some delays in the confirmation of your payments incurred by the bank or by the credit card company.
This may happen if the data is not accurate and, thus, additional confirmations are necessary on the part of the issuer of the card. In such cases, follow the indications offered by PayU.
If you do not receive an e-mail confirmation regarding the payment or the e-mail with the unique refill number, contact the company PayU at support@payu.ro.


All the payments towards MagyarPhone are made online with a debit or credit card, or from a PayPal account.
The payment procedure is completed via our partner, PayU.ro, authorised to cash in online 3D Secure payments made with Visa, Mastercard, PayPal, etc.
According to the recommended payment conditions, PayU guarantees the security of data of all clients.

MagyarPhone clients are limited to one single account. If you want more than one account, please contact us.

The account should include the real data requested during registration. Multiple accounts or accounts including false data will be deleted.


The initial free account is valid for 30 days so you can test the service. Also, 10 Eurocents are given for each new customer.

For MagyarPhone accounts where payments have been made, the account is valid for 1 year from the last refill.

If the account is not refilled after 30 days since the free trial has been activated, the account may be deleted.


The initial account free of charge is valid for 15 days if you use the free minutes; otherwise, the free account is valid for 7 days. The unchecked accounts are valid for 3 days.

The validity of the MagyarPhone account is 12 months from the latest top up.

Credit is not lost after the expiry of the account, being reactivated after the first top up.

Attention! Your account may be deleted if you do not top up credit for a period of 90 days from the date of expiry of the account. You are the owner of the telephone number only to the extent to which you top up credit and fall within the validity terms.


If your account expires, you will no longer be able to make calls, but you can access your account to refill it.

You have to make a recharge in order to extend the validity of the account, of the credit and of the phone number.

Attention! Your account may be deleted if you do not refill it for a period of 90 days from the date of expiry of the account.

Select how you want to use Magyarphone:



The IP telephone is a special telephone that is connected directly to the internet.
It is configured with the MagyarPhone data and it is connected to the router. It offers various communication solutions. They are mainly used as desk telephones, the offer of technical options is large and may satisfy the needs of every type of company or business. If you need to purchase a VoIP telephone configured with the MagyarPhone data, please contact us.

If you already own an IP telephone, for setting, check the VoIP Data section in the MagyarPhone account or contact us.


If you want to use the computer to make calls, you have two options:

Webphone

WebPhone is an application simply embedded into the webpage (browser) CallRomania.ro. It does not involve the installation of any program, enter the CallRomania account and make a call.

Check the connection to the internet, the validity of the account and the credit.
Set the online security systems (firewall, antivirus etc.) in order to allow the application to be operational.
You should have your microphone and speakers/headpiece enabled and accept the application accessing such equipment.
Please make sure that the latest version of Adobe Flash Player is installed.

Check the connection to the internet, the validity of the account and credit.
Set the online security systems (firewall, antivirus etc.) in order to allow the application to be operational.
You should have your microphone and speakers/headpiece enabled and accept the application accessing such equipment.
Please make sure that the latest version of Adobe Flash Player is installed.

You should have your microphone and speakers/headpiece enabled and accept the application accessing such equipment.

In the client account, you can disable the calls via WebPhone so that you could make calls from other equipment.
Reconnection is also carried out from the client account.

Virtual phone / Softphone

Virtual phone / Softphone is a program which is simply and quickly installed on the computer.

Installation:
http://www.3cx.com/downloads/3CXPhone6.msi
Configuration:

Select “Create profile”

Select “New”

Fill in the data like in the figure below.

Select “Advanced settings” and fill in the data like in the figure below:
HU115_poza_3cx_windows_10
If you have selected OK, the 3CX telephone is configured correctly when the message “On Hook” is shown on the display.

FONTOS: Kattintson jobb gombbal a 3CX logóra (az „On Hook” üzenet fölött), válassza a Preferences lehetőséget, majd szüntesse meg az „Allow Video Calls” opció bejelölését.



Select OK to save the new settings.

From now on, you can make and receive calls via 3CX using your MagyarPhone account!